Call Center Training Manager
2.
0 Valley Stream, NY Valley Stream, NY Full-time Full-time $65,000 - $75,000 a year $65,000 - $75,000 a year Call Center Training Manager Valley Stream, NY Full-time Company Description Maxsip Telecom is one of the fastest growing independent Affordable Connectivity Program (ACP) providers in the United States.
Since the launch the federal government's ACP initiative, Maxsip has helped more than 1.
25 million people access the internet, at no cost to the customer, through its mobile phones and tablets, from across all 50 U.
S.
States as well as Guam, the Northern Mariana Islands, Puerto Rico and the U.
S.
Virgin Islands.
Our company is deeply committed to community outreach and making a real difference in people's lives, and we're actively seeking individuals to help us expand our reach.
Imagine the opportunity you will have to truly impact and change people's lives.
Job Description Position Overview The Call Center Training Manager is a multi-skilled training expert who is responsible for managing Maxsip's global training staff.
The Training Manager will support launches and other training events as required.
The Training Manager is expected to be an expert in multiple lines of business.
To maintain proficiency, they will regularly interact with the business units, handle routine customer interactions and train in the use of the company's products.
Duties and Responsibilities Acts as subject matter expert in multiple lines of business.
Supervises the Training Staff at each call center.
Facilitates classroom training to teach program product knowledge, call handling skills, customer service/sales skills and program process and procedures.
Provides research and assists Training Staff in the development of training materials and products as requested.
Gathers documents and distributes clear information from updates received by corporate training and the client.
Attends regular Training and Quality meetings to ensure all program information is up to date and documented.
Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents and to identify training gaps.
Participates in calibration meetings with the Business, Marketing and Quality Team to ensure information being trained is up to date.
Maintains class attendance and performance records of agents in training.
Finds new ways to be more effective in the delivery of the training to the agents.
Learn new techniques to improve classroom facilitation skills.
Qualifications Three or more years progressively responsible experience in a contact center environment Successful experience as a Team Leader, Mentor, and/or as a Training professional Excellent verbal communication skills for training delivery; must have a dynamic and engaging classroom presence.
Excellent written communication skills are required; must be able to write in a grammatically correct, clear and concise manner.
Strong organizational and problem resolution skills.
Must be proficient with word processing (MS Word), spreadsheet (Excel) and presentation (PowerPoint) software programs.
Strong interpersonal skills, the ability to perform effectively as member of a team and ability to travel.
Ability to lead teams and measure individual performance.
Additional Information Benefits include, but are not limited to:
Health care benefits Business Casual Dress Environment Fun and relaxed working environment Job Type:
Full-time Pay:
$65,000.
00 - $75,000.
00 per year
Benefits:
Health insurance Paid time off Schedule:
Monday to Friday Work Location:
In person Maxsip Telecom is one of the fastest growing independent Affordable Connectivity Program (ACP) providers in the United States.
Since the launch the federal government's ACP initiative, Maxsip has helped more than 1.
25 million people access the internet, at no cost to the customer, through its mobile phones and tablets, from across all 50 U.
S.
States as well as Guam, the Northern Mariana Islands, Puerto Rico and the U.
S.
Virgin Islands.
Position Overview.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Valley Stream, NY Valley Stream, NY Full-time Full-time $65,000 - $75,000 a year $65,000 - $75,000 a year Call Center Training Manager Valley Stream, NY Full-time Company Description Maxsip Telecom is one of the fastest growing independent Affordable Connectivity Program (ACP) providers in the United States.
Since the launch the federal government's ACP initiative, Maxsip has helped more than 1.
25 million people access the internet, at no cost to the customer, through its mobile phones and tablets, from across all 50 U.
S.
States as well as Guam, the Northern Mariana Islands, Puerto Rico and the U.
S.
Virgin Islands.
Our company is deeply committed to community outreach and making a real difference in people's lives, and we're actively seeking individuals to help us expand our reach.
Imagine the opportunity you will have to truly impact and change people's lives.
Job Description Position Overview The Call Center Training Manager is a multi-skilled training expert who is responsible for managing Maxsip's global training staff.
The Training Manager will support launches and other training events as required.
The Training Manager is expected to be an expert in multiple lines of business.
To maintain proficiency, they will regularly interact with the business units, handle routine customer interactions and train in the use of the company's products.
Duties and Responsibilities Acts as subject matter expert in multiple lines of business.
Supervises the Training Staff at each call center.
Facilitates classroom training to teach program product knowledge, call handling skills, customer service/sales skills and program process and procedures.
Provides research and assists Training Staff in the development of training materials and products as requested.
Gathers documents and distributes clear information from updates received by corporate training and the client.
Attends regular Training and Quality meetings to ensure all program information is up to date and documented.
Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents and to identify training gaps.
Participates in calibration meetings with the Business, Marketing and Quality Team to ensure information being trained is up to date.
Maintains class attendance and performance records of agents in training.
Finds new ways to be more effective in the delivery of the training to the agents.
Learn new techniques to improve classroom facilitation skills.
Qualifications Three or more years progressively responsible experience in a contact center environment Successful experience as a Team Leader, Mentor, and/or as a Training professional Excellent verbal communication skills for training delivery; must have a dynamic and engaging classroom presence.
Excellent written communication skills are required; must be able to write in a grammatically correct, clear and concise manner.
Strong organizational and problem resolution skills.
Must be proficient with word processing (MS Word), spreadsheet (Excel) and presentation (PowerPoint) software programs.
Strong interpersonal skills, the ability to perform effectively as member of a team and ability to travel.
Ability to lead teams and measure individual performance.
Additional Information Benefits include, but are not limited to:
Health care benefits Business Casual Dress Environment Fun and relaxed working environment Job Type:
Full-time Pay:
$65,000.
00 - $75,000.
00 per year
Benefits:
Health insurance Paid time off Schedule:
Monday to Friday Work Location:
In person Maxsip Telecom is one of the fastest growing independent Affordable Connectivity Program (ACP) providers in the United States.
Since the launch the federal government's ACP initiative, Maxsip has helped more than 1.
25 million people access the internet, at no cost to the customer, through its mobile phones and tablets, from across all 50 U.
S.
States as well as Guam, the Northern Mariana Islands, Puerto Rico and the U.
S.
Virgin Islands.
Position Overview.
Estimated Salary: $20 to $28 per hour based on qualifications.
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