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Account Manager

Company Name:
Jaguar Freight Services
Job Overview:
The primary function of this position is to maintain, develop, and expand our existing client relationships and to ensure a process is established to smoothly onboard new clients from the sales team. To work closely with the Director of Operations, Director of Sales, as well as global counterparts, to ensure all assigned clients are fully aware of service updates and our CyberChain(TM) solutions. It is expected that the Account Manager will ensure excellent customer service is delivered, and that a continuous development plan for the account is maintained. The Account Manager will conduct regular face-to-face client meetings and carry out a continuous review process to make sure that management reporting is accurate, tariffs are current, and KPI's are met.

Key Responsibilities
Delivering client satisfaction through expectation management
Establish a visit plan with the DofS based on client spend and potential opportunity
Achieve mutually agreed increases in sales of existing accounts through client facing meetings and sales development efforts
Respond to complex and sensitive supply chain issues and questions
Act as the primary point of contact with client representatives on all matters relating to your assigned accounts
Develop, promote, and maintain long-term business relationships with a portfolio of clients
Ensure that contracts and/or tariffs are maintained, and implement a plan to renew agreements prior to expiry
Create innovative and profitable solutions
Work with the DofS to develop service plans and SOP's to ensure client expectations are effectively executed
Proactively conduct cost saving initiatives for clients
Set & achieve KPI's for each client
Responsible for the generation of financial / management reports
Responsible for the smooth integration of new accounts from the Sales team into the Account Management program
Ensure the effective communication between and with internal stakeholders; specifically operations, sales, finance and IT
Act with the upmost integrity at all times demonstrating the company values and behaviours

Essential Requirements
Outstanding communication and interpersonal skills with a proven record of building strategic relationships at all levels
Results orientated - able to demonstrate excellent sales, influencing and negotiation skills
Proven experience within a complex logistics or forwarding company
Self-motivated, outgoing, independent and a team player
Strong commercial sense, demonstrable financial acumen and analytical skills
Flexibility to travel as required
Local & regional mobility (properly registered & insured car immediately available)
Proficient in MS applications (Word, Excel, PowerPoint)
Apply Now: http://app.betterinterviews.com/careers/jaguarfreight/vacancies/229?board=

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